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AOC International Europe / MMD Monitors & Displays Netherlands – Vendor Management Specialist – Rotterdam (The Netherlands)

  • Lokatie: Rotterdam, Zuid-Holland

Do you want to be part of Europe’s leading suppliers of computer displays, Philips professional monitors & displays solutions and be responsible for the daily Return Merchandise Authorization operation management, service provider agreement renewal and termination and first level quality date collection and quality issue escalations to the Field Applications Engineers? This is your chance! We are looking for a Vendor Management Specialist or Service Network Manager for Europe, who will work together with the frontend and sales team to provide enhanced or required service setup for dealers and customers and coordinate service cost improvement projects.

About the company
Headquartered in Amsterdam, AOC International (Europe) B.V. is one of Europe’s leading suppliers of computer displays. The AOC brand was founded in Taiwan in 1967 as the Admiral Overseas Corporation. It is now part of TPV Technology Limited – the world’s largest PC monitor manufacturer. The company annually distributes over 1 million displays in Europe, and more than 15 million worldwide.

MMD is a wholly owned company of TPV Technology established in 2009 through a brand license agreement with Philips. MMD exclusively markets and sells Philips branded LCD displays worldwide. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, MMD uses a fast and focused approach to bringing innovative products to market. MMD serves worldwide markets from major regional offices including Amsterdam, Prague, Shanghai, Singapore, São Paulo and Fremont (EPI). Through its network of local sales teams MMD works with all major IT distributors and resellers. The company’s design and development center is located in Taiwan.

Responsibilities
As a Vendor Management Specialist at AOC / MMD, you are an important link between our sales and frontend team and you will be responsible for:

  • Daily service escalations
  • Service provider KPI management: service TAT, repair TAT, repeat repair rate, NTF rate, etc.
  • Service process/scenario improvement
  • Service tariff, contract maintenance, service provider audit
  • Supporting sales with sales tenders
  • Issuing refunds or compensation to customers
 

Preferred Skills

  • 3-5 years’ work experience in the field of Customer Service or Consumer Care
  • Bachelor/Master level education in Business Administration
  • Experience within Consumer Electronics Services is a priority 
  • Strong verbal and written communication skills in English and at least one other European language, for example Germany, Spanish or Dutch
  • Good understanding of Chinese language is a requirement
  • Basic leadership skills; able to lead project improvement and drive the team work
  • Strong “can do” attitude, excellent communication skills, able to think in strategies and a good team player
  • Excellent on action follow-up and feedback
 

What we can offer you?

  • Fulltime position and competitive rewards
  • International working atmosphere
  • Dynamic team
  • Business growth environment
 

Do you want to know more about this vacancy? Please contact Natasja van Cittert (Corporate Recruiter a.i.) at

info@careersattpvision.com